Why am I getting this error message: “It looks like we can’t complete that request”?

Last updated: February 03, 2026

If you are trying to send a payment or request and get this error message, it could mean:

There was an interruption in your connection

We couldn’t verify the First and Last Initials of the Spruce account holder

We were unable to locate that Spruce account

Pay/request is currently unavailable

Tip: Make sure your friend has already joined Spruce and opted in to Pay/request before trying to send them a payment or request.

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Why am I getting this error message: “It looks like we can’t complete that request”?

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